Raymond Insurance, a mid-size insurance broker in Northern Ontario, was looking for an IT provider to assist their current internal IT person. While the insurance broker’s internal IT person has a broad knowledge regarding IT, Computrek provides additional skill-sets and experience to ensure an efficient IT infrastructure with minimal downtime.
When Raymond Insurance required a comprehensive backup and disaster recovery solution without the capital cost of extra equipment and bandwidth, Computrek was able to provide a redundant failover solution to ensure business continuity in the event of an emergency.
If an emergency does occur, the entire organization can continue to run using StorageCraft’s cloud services. In addition, Computrek provided StorageCraft ShadowProtect, a backup solution that enables complete systems and data backup and recoverability.
While Raymond Insurance has an internal IT coordinator, Computrek provides additional assistance to resolve IT issues in a timely manner. “In January, one of my main servers had some serious issues and went right down, they were able to drop everything and send somebody over, between the two of us, we got it back up and running in a short amount of time.” said Michael McKeever, IT coordinator at Raymond Insurance.
Computrek also assists non-technical staff at Raymond Insurance. Michael explained: “we had an issue with one of our main servers going down and they were able to work with my boss, who isn’t as technical as I am, and reroute everything then build up a backup server in the remote location, then restore the crashed server from the backups. They have the ability to work with technical people as well as non-technical people to get issues resolved.”
In addition, Raymond Insurance takes advantage of Computrek’s remote server monitoring to ensure issues are resolved as quickly as possible. When an issue occurs, Computrek handles the issue immediately to prevent downtime.
To learn more about our IT Services and Support, give us a call at (705) 566-3355 or send us an email at [email}. Computrek can provide a redundant failover solution so you can resume business processes in the event of a disaster.
“Computrek has been our ‘IT’ department since 1985. They provide excellent, reliable service with a quick response to our calls. We would highly recommend Computrek”—Blaine Nicholls